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Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
04-13-2017, 05:36 AM
Post: #1
Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
My computer just updated to the new Windows 10 Creators Edition. Since then, Drobo Dashboard 3.0.0 won't start. It gives me the error window that says

"Drobo Dashboard has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

I have tried uninstalling and reinstalling, but no difference.

Any ideas? Are others having problems with Win 10 Creators Edition?

Thanks in advance for any help
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04-13-2017, 08:24 AM
Post: #2
RE: Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
Don't have it yet, but hopefully a fix is in the works.

Drobo (Gen2)
Drobo 5N
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** Praise the Gods, Do Good, Act Bravely. **
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04-14-2017, 01:58 PM
Post: #3
RE: Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
hi trbuckly, can i check if the same issue still happens if you try launching it in admin mode (or with admin rights)?

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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04-14-2017, 02:05 PM
Post: #4
RE: Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
(04-14-2017 01:58 PM)Paul Wrote:  hi trbuckly, can i check if the same issue still happens if you try launching it in admin mode (or with admin rights)?

Paul - Good suggestion. I just tried, and the same thing happens when I do a right click and "Run as Administrator" with Drobo Dashboard. It crashes with the same message.
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04-14-2017, 02:35 PM (This post was last modified: 04-14-2017 02:35 PM by Paul.)
Post: #5
RE: Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
ah ok, thanks for trying that - it might be worth uninstalling dashboard completely and then rebooting the computer, and then reinstalling dashboard (possibly with another reboot, in case windows locks some install files until next startup etc)... if you can try those how do things go?

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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04-18-2017, 08:25 AM
Post: #6
RE: Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
(04-14-2017 02:35 PM)Paul Wrote:  ah ok, thanks for trying that - it might be worth uninstalling dashboard completely and then rebooting the computer, and then reinstalling dashboard (possibly with another reboot, in case windows locks some install files until next startup etc)... if you can try those how do things go?

Hi Paul, thanks for the followup. Did all that (twice, actually!), same result.

I've been in touch with Drobo tech support, they asked me to send the Drobo Dashboard log files, which I have done. I'm now waiting to hear back to see what they have to say.

Thanks again,

Tom
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04-19-2017, 04:31 PM
Post: #7
RE: Drobo Dashboard 3.0.0 crash in Win 10 Creators Edition
ok thanks for the update tom, fingers crossed it can get sorted out for you

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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