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Drobo 5D won't power up, but fan rotate so fast
03-01-2017, 03:18 AM
Post: #1
Drobo 5D won't power up, but fan rotate so fast
Hi. First - sorry, i am bad speak english.
What the problem? After power crash in my office, Drobo 5D won't turn on. If i connect power supply and push the power button, nothing happens. Only fan rotate very fast. The green light (power) on the Drobo is not solid. What's going on?
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03-01-2017, 03:01 PM (This post was last modified: 03-01-2017 03:01 PM by Paul.)
Post: #2
RE: Drobo 5D won't power up, but fan rotate so fast
hi, it may be that your power supply (psu) has a problem,
and if yes, getting a new replacement psu could help fix things for you.

but, if it was a power crash and power spike, it may also have caused a bit of damage to the 5D.

i think some steps for you could be these:
1) to contact support (if you are in support) to see if you can get a replacement psu (maybe a bit cheaper am not sure)
2) to try getting another psu (this will be cheaper than buying a new drobo)
3) there is also some more information that may help you about psu's, here:
https://myproducts.drobo.com/article/AA-01415
&
https://myproducts.drobo.com/article/AA-01615

(also the part about seeing a red light, might show overheating?)

if your 5D is damaged as well though, and the diskpack drives are ok then there might be a way for you to use your diskpack in another compatible replacement model, (known as a diskpack migration procedure) for example as mentioned here:
http://www.drobo.com/resource-center/migration/

(when one of my drobos had a hardware problem, i was able to successfully migrate my diskpack to another compatible replacement and access my data again)

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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03-01-2017, 07:26 PM
Post: #3
RE: Drobo 5D won't power up, but fan rotate so fast
Good thing Drobo has data redundancy (I'm very skeptical about their hardware reliability).
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03-02-2017, 02:11 AM
Post: #4
RE: Drobo 5D won't power up, but fan rotate so fast
(03-01-2017 03:01 PM)Paul Wrote:  hi, it may be that your power supply (psu) has a problem,
and if yes, getting a new replacement psu could help fix things for you.

but, if it was a power crash and power spike, it may also have caused a bit of damage to the 5D.

i think some steps for you could be these:
1) to contact support (if you are in support) to see if you can get a replacement psu (maybe a bit cheaper am not sure)
2) to try getting another psu (this will be cheaper than buying a new drobo)
3) there is also some more information that may help you about psu's, here:
https://myproducts.drobo.com/article/AA-01415
&
https://myproducts.drobo.com/article/AA-01615

(also the part about seeing a red light, might show overheating?)

if your 5D is damaged as well though, and the diskpack drives are ok then there might be a way for you to use your diskpack in another compatible replacement model, (known as a diskpack migration procedure) for example as mentioned here:
http://www.drobo.com/resource-center/migration/

(when one of my drobos had a hardware problem, i was able to successfully migrate my diskpack to another compatible replacement and access my data again)

Thanks for answer!
I connect another power supply (from another Drobo 5D), and nothing changed.
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03-03-2017, 09:36 PM
Post: #5
RE: Drobo 5D won't power up, but fan rotate so fast
thanks for the update, that seems to indicate that the psu is ok then,
if you get a chance how were the other options or suggestions mktsvchnk? (for example maybe raising a ticket with the support team could help to indicate if the diskpack drives are ok?)

also is there enough room around the drobo to allow air flow for ventilation?

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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