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B1200i Log Errors
01-23-2017, 03:44 PM
Post: #1
B1200i Log Errors
Hello, I’m new to the Drobo forum but I’m looking for some help.
I have a Windows base Oracle database server that is using a Drobo B1200i to host the db files. And a 2nd B1200i for database backups. In the last couple of months we have been having database failures where the DB server can’t find the files. The DB server loses the connection to the Drobo’s. These failures are becoming more frequent. When I look are the Drobos logs, I see lots and lots of error messages prior to the crashes.

For example:
TM: 00002ec4 01\14 15:02:30 Error - EMPHeartbeatThread::RecvHeartbeat() - Failed to receive the heartbeat
TM: 00002ec4 01\14 15:02:30 Error - EMPHeartbeatThread::HandleTimeoutEvent() - device drd113301000007 heartbeat failed.
TM: 00002b38 01\14 15:02:30 Error - NetSocket::Send: got error 10038 sending data
TM: 00002b38 01\14 15:02:30 Error - ESAMPDevice::doPollESAUpdate - Error fetching the slot info
TM: 00002b38 01\14 15:02:30 Error - ESAMPDevice::doPoll - doPollESAUpdate failed.
TM: 00002b38 01\14 15:02:30 Error - ESAMPDevice::getESAUpdateXML - doPoll failed for ESA drd113301000007.
TM: 00000700 01\14 15:02:38 Error - NetSocket::Connect: got error 0 connecting to 0xa9fe0700:0x1389
TM: 00000700 01\14 15:02:38 Error - ESAMgmtServer::Login - Connect failed.
TM: 00000700 01\14 15:02:41 Error - NetSocket::Connect: got error 0 connecting to 0xc0a8020b:0x1389
TM: 00000700 01\14 15:02:41 Error - ESAMgmtServer::Login - Connect failed.
TM: 00000700 01\14 15:02:44 Error - NetSocket::Connect: got error 0 connecting to 0xc0a8020a:0x1389
TM: 00000700 01\14 15:02:44 Error - ESAMgmtServer::Login - Connect failed.
TM: 00000700 01\14 15:02:50 Error - NetSocket::Connect: got error 0 connecting to 0xa9fe0700:0x1389
TM: 00000700 01\14 15:02:50 Error - ESAMgmtServer::Login - Connect failed.
TM: 00002d94 01\14 15:02:51 Error - TMPrefs::RemovePrefKey: RegDeleteKey failed. vResult[2]
TM: 00000700 01\14 15:02:53 Error - NetSocket::Connect: got error 0 connecting to 0xc0a8021d:0x1389
TM: 00000700 01\14 15:02:53 Error - ESAMgmtServer::Login - Connect failed.
TM: 00000700 01\14 15:02:56 Error - NetSocket::Connect: got error 0 connecting to 0xc0a8021c:0x1389
TM: 00000700 01\14 15:02:56 Error - ESAMgmtServer::Login - Connect failed.
TM: 000023d8 01\14 15:03:02 Error - TMPrefs::RemovePrefKey: RegDeleteKey failed. vResult[2]

Does anyone have any suggestions?
Thanks,
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01-25-2017, 07:22 PM
Post: #2
RE: B1200i Log Errors
hi tad pole can you remember if there were any other methods of connection, that you had before when things were working, and if there were any changes made which may have caused some connection problems?

if you can also have a look at the drive bay lights (both on the drobo and in dashboard), are they all solid green?
in dashboard, if you can also try clicking on each hard drive shown there, do any of them show any drive details such as any message labels like Warning or Healed?

can i also check how much used and free space is available overall in dashboard (in value and %) when you get a moment?
(am just wondering in case some drives had a problem or it became quite full temporarily)

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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01-26-2017, 07:38 AM
Post: #3
RE: B1200i Log Errors
Hi Paul, Thanks for your reply.
I can’t think of any prior connection methods. My current theory is that the Oracle backups might somehow be related to the failures. There seems to be a high correlation between when the backups are running and when the failures occur.

Looking at the dashboard lights they are all solid green and have message “Drobo is healthy and has sufficient capacity”.

When I checked the “Health” of each drive, all 12 of the database hosting drives are “Good”. On the database backup device all are “Good” except bay 7 which shows “Warning”. Is there a way to get more details on this warning?

The capacity on the B1200i which hosts the database is: 2.75 TB, 16% Used \ 14.57 TB, 84% Free
The capacity on the B1200i used for backups is: 6.24 TB, 36% Used \ 11.07 TB, 64% Free.

Thanks
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01-27-2017, 03:03 PM (This post was last modified: 01-27-2017 03:08 PM by Paul.)
Post: #4
RE: B1200i Log Errors
thanks for the info tadpole,
am not sure how to get detailed info about the warning drive (unless you were to submit a diagnostics log with the support team), though as far as i understood it, a drive that has been recovering from (softer) errors can show up as "healed" and if the errors become more frequent or (harder) they might turn into "warning".

a few things things come to mind though....

do you have (or can you configure) the drobos to email you or popup an alert if the status changes? (for example, if the drobo gets low on space, or if a drive has an error) - if you can, it might be worth checking to see if some part of the database software or backup software, is using up some extra space (even on a temporary basis) which is making a drobo get really full?

at face value, if your main database is say up to 3TB in size, then your backup area looks like it has at least that much space and that the backup would fit (if like for like etc), but if you are able to be at all present around the time of the backups (or hooked into the system remotely if you have a secure way for that) maybe you can spot something eating up extra space too?

(you might have already obtained some info from windows event viewer, but that could help a bit too in terms of any windows errors as well)

if you are still in support it is probably worth raising a ticket with the support team (which i believe you can also do as a pay-per-incident in case out of support if you wish), which may also provide a deeper insight as to what problems that drive has, which can be useful in case you can RMA the drive, and since dashboard is showing you the warning label, it may actually be good to arrange to get a replacement drive to hand, (just so that you can arrange to do a replacement if you want, when you are able to do it more in your terms, just in case another drive happens to get a warning or failure when not expecting one)
btw it might not be this, though can i check that the drive letter in windows, or area you are using for your backups in the 2nd drobo, actually does have enough space available?
(for example if the overall drobo is having lots of space, does the volume you are using for your backups also have enough space for the backups?)

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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