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How to claim a used Transporter...?
12-11-2016, 01:26 PM
Post: #1
Lightbulb How to claim a used Transporter...?
Hello,

Thanks for your time and consideration...

I recently replaced a dead Transporter (suddenly it wouldn't power up) with a used one from Ebay. Purchased via a Goodwill seller so I can't communicate with the first owner. When I try to claim it, I get the, "We could not find the transporter with the serial number xxxxx." message. I'm wondering if this is because it has already been claimed. I tried a hard reset... no luck.

Does anyone have any experience with this problem?

When connected all the status lights look good.

Thank you.
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12-12-2016, 04:09 PM
Post: #2
RE: How to claim a used Transporter...?
Sorry, but the ConnectedData devices now belong to Nexsan.

You will have better luck here: https://helper.nexsansupport.com/tfc_support

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