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DroboPro & El Capitan 10.11
10-02-2015, 02:48 PM (This post was last modified: 10-02-2015 02:53 PM by wpcrumbley@aol.com.)
Post: #11
RE: DroboPro & El Capitan 10.11
(10-02-2015 12:50 PM)parkds Wrote:  So based on Drobo's comments regarding version 3.5 of the ATTO iSCSI initiator and the expired contract, is the only path forward for us Drobo Pro users on El Capitan to purchase an initiator?

Is it correct that nobody has been able to successfully connect via iSCSI after upgrading to El Capitan without using 3rd party software?

I think my problem has something to do with the ethernet port after the update. Im wondering if the update messed up driver for ethernet port. I have a 2011 iMac and After the update when i restarted the drobo if it was connected to the ethernet port it would not boot up, it would just power cycle. But if i disconnected it, it would boot fine. Luckily I have a thunderbolt dock and when i plug drobo to its ethernet port it boots properly. I still could not get it to mount but after downloading the global san initiator after you recommended it, it works better than before. Only wish dashboard would work. I read your post about upgrading to 2.6.9 but on drobo website it looks like drobopro only goes as high as 2.6.4. So have you tried to downgrade to 2.6.4 to get dashboard working. I did with no luck, but i don't really know what I'm doing.
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10-03-2015, 08:49 AM (This post was last modified: 10-03-2015 08:51 AM by dwilasnd.)
Post: #12
RE: DroboPro & El Capitan 10.11
(10-02-2015 12:50 PM)parkds Wrote:  So based on Drobo's comments regarding version 3.5 of the ATTO iSCSI initiator and the expired contract, is the only path forward for us Drobo Pro users on El Capitan to purchase an initiator?

Is it correct that nobody has been able to successfully connect via iSCSI after upgrading to El Capitan without using 3rd party software?

That is my understanding after a PM with the moderator.

I have not been able to connect without either GlobalSAN or Daemon Tools iSCSI initiator.
(10-02-2015 02:48 PM)wpcrumbley@aol.com Wrote:  
(10-02-2015 12:50 PM)parkds Wrote:  So based on Drobo's comments regarding version 3.5 of the ATTO iSCSI initiator and the expired contract, is the only path forward for us Drobo Pro users on El Capitan to purchase an initiator?

Is it correct that nobody has been able to successfully connect via iSCSI after upgrading to El Capitan without using 3rd party software?

I think my problem has something to do with the ethernet port after the update. Im wondering if the update messed up driver for ethernet port. I have a 2011 iMac and After the update when i restarted the drobo if it was connected to the ethernet port it would not boot up, it would just power cycle. But if i disconnected it, it would boot fine. Luckily I have a thunderbolt dock and when i plug drobo to its ethernet port it boots properly. I still could not get it to mount but after downloading the global san initiator after you recommended it, it works better than before. Only wish dashboard would work. I read your post about upgrading to 2.6.9 but on drobo website it looks like drobopro only goes as high as 2.6.4. So have you tried to downgrade to 2.6.4 to get dashboard working. I did with no luck, but i don't really know what I'm doing.

I have a Drobo Elite, so it's a little different, but not much. I was not able to get it working from 2.5.2 up to the most current. The driver ATTO supplied under contract is incompatible with El Capitan. There is no more contract, so no need/desire to update the driver from ATTO's side, since there is no money. Drobo has shifted the cost to the consumer, which is fine, but a lot more detail about how they would stop working with the OS update would have been nice.
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10-03-2015, 09:11 AM
Post: #13
RE: DroboPro & El Capitan 10.11
(10-03-2015 08:49 AM)dwilasnd Wrote:  
(10-02-2015 12:50 PM)parkds Wrote:  So based on Drobo's comments regarding version 3.5 of the ATTO iSCSI initiator and the expired contract, is the only path forward for us Drobo Pro users on El Capitan to purchase an initiator?

Is it correct that nobody has been able to successfully connect via iSCSI after upgrading to El Capitan without using 3rd party software?

That is my understanding after a PM with the moderator.

I have not been able to connect without either GlobalSAN or Daemon Tools iSCSI initiator.

I have a Drobo Elite, so it's a little different, but not much. I was not able to get it working from 2.5.2 up to the most current. The driver ATTO supplied under contract is incompatible with El Capitan. There is no more contract, so no need/desire to update the driver from ATTO's side, since there is no money. Drobo has shifted the cost to the consumer, which is fine, but a lot more detail about how they would stop working with the OS update would have been nice.

Thanks for reaching out for clarification. The El Capitan status update from Drobo could be a LOT more informative. Until I did a significant amount of research I did not have a full understanding that a liscencing deal had expired and that the iSCSI initiator was removed from Dashboard. Since this is the first OS update since that change, this should be fully communicated by Drobo in addition to providing information about paths forward for users. I feel that Drobo has dropped us off at the curb and told us to find our own way home. The company should clearly present software options and at a setup guide for at least one of those options.

After finding out that Drobo was not going to be providing a solution for iSCSI users and that ATTO was the original vender they had partnered with, I decided that, while expensive, the ATTO iSCSI initiator was likely going to be the smoothest path forward. I have my Drobo Pro directly connected to my Mac and do not have a manually set IP address for it. My setup process was as follows:

* After installing the ATTO software, I restarted the Mac
* I launched the app and the Drobo was immediately listed as a connected device in the app's left hand pane
* Selected the device and then in the right hand pane, told the app to connect to the drive.
* As the Drobo was starting up, there was also a settings button in the right hand pane where I set the device to connect automatically and accepted the change
* DroboPro restarted and appeared on desktop and Dashboard, have been using normally since

Hope this helps people going through the same thing. Mods, it would be very helpful to provide a sticky with software options and setup guides for users.
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10-03-2015, 06:48 PM
Post: #14
RE: DroboPro & El Capitan 10.11
(10-03-2015 09:11 AM)parkds Wrote:  
(10-03-2015 08:49 AM)dwilasnd Wrote:  
(10-02-2015 12:50 PM)parkds Wrote:  So based on Drobo's comments regarding version 3.5 of the ATTO iSCSI initiator and the expired contract, is the only path forward for us Drobo Pro users on El Capitan to purchase an initiator?

Is it correct that nobody has been able to successfully connect via iSCSI after upgrading to El Capitan without using 3rd party software?

That is my understanding after a PM with the moderator.

I have not been able to connect without either GlobalSAN or Daemon Tools iSCSI initiator.

I have a Drobo Elite, so it's a little different, but not much. I was not able to get it working from 2.5.2 up to the most current. The driver ATTO supplied under contract is incompatible with El Capitan. There is no more contract, so no need/desire to update the driver from ATTO's side, since there is no money. Drobo has shifted the cost to the consumer, which is fine, but a lot more detail about how they would stop working with the OS update would have been nice.

Thanks for reaching out for clarification. The El Capitan status update from Drobo could be a LOT more informative. Until I did a significant amount of research I did not have a full understanding that a liscencing deal had expired and that the iSCSI initiator was removed from Dashboard. Since this is the first OS update since that change, this should be fully communicated by Drobo in addition to providing information about paths forward for users. I feel that Drobo has dropped us off at the curb and told us to find our own way home. The company should clearly present software options and at a setup guide for at least one of those options.

After finding out that Drobo was not going to be providing a solution for iSCSI users and that ATTO was the original vender they had partnered with, I decided that, while expensive, the ATTO iSCSI initiator was likely going to be the smoothest path forward. I have my Drobo Pro directly connected to my Mac and do not have a manually set IP address for it. My setup process was as follows:

* After installing the ATTO software, I restarted the Mac
* I launched the app and the Drobo was immediately listed as a connected device in the app's left hand pane
* Selected the device and then in the right hand pane, told the app to connect to the drive.
* As the Drobo was starting up, there was also a settings button in the right hand pane where I set the device to connect automatically and accepted the change
* DroboPro restarted and appeared on desktop and Dashboard, have been using normally since

Hope this helps people going through the same thing. Mods, it would be very helpful to provide a sticky with software options and setup guides for users.

Where did you get the atto software? Did you pay for the software?
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10-03-2015, 07:04 PM
Post: #15
RE: DroboPro & El Capitan 10.11
Yes he bought it.

https://www.google.com/webhp?sourceid=ch...https://www.google.com/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=atto+iscsi+initiator&tbm=shop&spd=1696640707

can also go to the ATTO site.
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10-04-2015, 09:59 AM
Post: #16
RE: DroboPro & El Capitan 10.11
I ended up buying it buying the downloadable version directly from ATTO. Without a demo it was a chance, but everything worked perfectly for me. At the end of the day, having my data back was worth the price (I just hope I don't have to buy a new version every years when a new OS comes out).
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10-04-2015, 09:23 PM
Post: #17
RE: DroboPro & El Capitan 10.11
I'm with wpcrumbley - I feel like I've been dropped at the curb and told to find my own way home. Very poor form on your part Drobo. It really bugs me to have to pay for an ISCSI initiator and still not end up with a management tool (Dashboard) to manage the environment.

I only just upgraded to El Capitan. It's an inconvenience, and I may lose an email message or two, or photo or two, but I think I'll just drop back to Yosemite and check back from time to time to see if there's been any progress on the part of Drobo. El Capitan wasn't an upgrade that held a lot of attraction for me, I just like to stay current with my software if I can.

Part of the reason I selected Drobo over others was because of the usefulness of Dashboard as the environment's management tool. While it wasn't the big reason I selected Drobo, I still feel hard done by that Drobo made a decision independent of its user community to put us in a position where we're now lost in the wilderness without a compass.

As I said: very poor form Drobo. . .

Oh, and BTW, I don't know why it says I've just joined, but I've been around as a member since 2012 when I bought my DroboPro
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10-04-2015, 11:27 PM
Post: #18
RE: DroboPro & El Capitan 10.11
(10-04-2015 09:23 PM)Stoneholme Wrote:  I'm with wpcrumbley - I feel like I've been dropped at the curb and told to find my own way home. Very poor form on your part Drobo. It really bugs me to have to pay for an ISCSI initiator and still not end up with a management tool (Dashboard) to manage the environment.

I only just upgraded to El Capitan. It's an inconvenience, and I may lose an email message or two, or photo or two, but I think I'll just drop back to Yosemite and check back from time to time to see if there's been any progress on the part of Drobo. El Capitan wasn't an upgrade that held a lot of attraction for me, I just like to stay current with my software if I can.

Part of the reason I selected Drobo over others was because of the usefulness of Dashboard as the environment's management tool. While it wasn't the big reason I selected Drobo, I still feel hard done by that Drobo made a decision independent of its user community to put us in a position where we're now lost in the wilderness without a compass.

As I said: very poor form Drobo. . .

Oh, and BTW, I don't know why it says I've just joined, but I've been around as a member since 2012 when I bought my DroboPro

I agree with the irritation about support being pulled out from underneath us with no guidance forward. It isn't right, and if anyone at Drobo still used a DroboPro daily, they would understand how unacceptable it was. The company decided bare bone, respectful customer service wasn't a priority a few years ago and it has only gotten worse.

Just so you know, the (expensive) ATTO option does allow you to continue to use Drobo Dashboard as normal. Within seconds of connecting my volume through the iSCSI enabler, it showed up in the Dashboard. Hate the price, but pleased with the results.
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10-05-2015, 09:17 AM (This post was last modified: 10-05-2015 09:18 AM by Paul.)
Post: #19
RE: DroboPro & El Capitan 10.11
hi this is the full message i saw on the sign in page that i think you were referring to - just pasting here for completeness:

"
El Capitan compatibility - Mac OS 10.11 has been tested and is compatible with our current product line. Before you upgrade we do recommend the following: 1. Verify your Drobo has the latest Drobo Dashboard and firmware installed. 2. Before installing El Capitan power off your Drobo using Shutdown in the Drobo Dashboard or by using the toggle switch on the back of the unit. Leave Drobo powered off until your installation of Mac OS 10.11 is complete. If the Drobo Dashboard does not recognize the Drobo after you have installed Mac OS 10.11, check your Firewall settings as follows: In System Preferences >Security & Privacy >Firewall, click the padlock icon to "Unlock" then select "Turn On Firewall". Next select "Firewall Options" and ensure "DDService64d" is set to "Allow incoming connections". Select "OK" to save your settings. It may also be necessary to uninstall/reinstall Drobo Dashboard. Drobo should now be recognized by the Drobo Dashboard. Note: For ISCSI users: ATTO scheduled to release update v3.50 for El Capitan on Oct. 01, 2015.
"

(btw i have XP home SP2, a Drobo v1 with 2x 1TB/2x 1.5TB WD greens, & a bkp Drobo v2 with the same + a DroboShare: unused)
& a DroboS v2 with 3xWD15EADS &2x1TB in DDR mode on win7, & a drobo5D (all usb)
  • btw i did a sustained (write) operation for about 6 hours, and got 13.2MB / sec ...objection? "sustained" :)
    (16.7MB/s on a v2 & 47-96MB/s drobo-s)
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10-05-2015, 04:29 PM
Post: #20
RE: DroboPro & El Capitan 10.11
(10-05-2015 09:17 AM)Paul Wrote:  "For ISCSI users: ATTO scheduled to release update v3.50 for El Capitan on Oct. 01, 2015."

Thanks Paul.

Please note, that all new ATTO iSCSI Initiator purchases are for version 4.0, which is compatible with El Capitan.
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