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Drobo powers itself off after a few minutes of operation
08-19-2014, 02:15 AM
Post: #1
Bug Drobo powers itself off after a few minutes of operation
My Drobo 5D was running fine since I bought it about a month ago. I updated the firmware from 3.0.10 to 3.1.1 and it ran fine for a few days. Now, after a few minutes of operation it powers itself off with no lights on the front and a blinking green light on the power switch. It will restart only after leaving the power unplugged for a few minutes, and then it will run for a few minutes and then it powers itself off again.

This does NOT seem to be the same "reboot loop" issue that is described here:
http://www.drobospace.com/forums/showthr...http://www.drobospace.com/forums/showthread.php?

During the few minutes before unit shuts itself off, the drive mounts and all of my data appears to be available.

Support is telling me that the cause is a firmware issue that has "infected" the drive-set. They also indicated that there are metadata differences between 3.0.10 and 3.1.1 and it is not possible to roll back the firmware version.

My primary concern at this point is whether the drive-set can be "fixed," or will I be restoring from backup.

If anyone in the community has anything to share concerning this issue while I continue to work with Drobo Support, I would appreciate it.
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08-30-2014, 08:40 PM
Post: #2
RE: Drobo powers itself off after a few minutes of operation
I just started having the exact same problem. Same deal, updated to the latest firmware and all the same problems started happening.

Have they gave you a solution for this problem?

Shall I also open a ticket with them?
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09-02-2014, 04:06 PM
Post: #3
RE: Drobo powers itself off after a few minutes of operation
I'm having a similar problem on my Drobo 5D with a Mac Mini Server. It will work fine for awhile and then just shut off and unmount (message on my mac). It's only started recently which is the strange thing and very annoying. I've got the latest dashboard running and the firmware 3.1.1 as well.

Data appears to be fine when its online but then it shuts down. I'm using a Thunderbolt cable to the server but was going to try a USB 3.0 cable to see if that makes a difference.
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09-03-2014, 12:23 AM
Post: #4
RE: Drobo powers itself off after a few minutes of operation
Just to update you on how things are with me, I have actually tried 4 different power supplies and all of them work with no issues, so I can safely tell you that this is not a power related issue.

I can also confirm that all my data is safe and I started the process of getting the data out, but with 14TB stored, it’s going to take a while, specially with the fact that I can only transfer around 120 GB per session, until the Drobo shuts off, but the thing is that if I shut it down from the dashboard, I can immediately transfer another 120GB. So what I have been doing for the last three days is transfer 120GB, shut off the Drobo (from the dashboard) and transfer another 120GB and so on. It has taken forever, but I have not had a shutdown if I do this. If I get busy or forget, the drobo disconnects and shuts down.

As I unplug it from power, all the lights in front stay on (see attached photo) the hard drive light turn orange and stay like that and the back green button blinks like crazy, until I manually shut it off with the power button on the back and reconnect the drobo to power, then I start this dance all over again. Thunderbolt pass-thru never stops working by the way.

Based on all of this and all the testing I have done these last couple of days, I can safely say that this is not a hardware issue, but a firmware one. All this started happening as soon as I updated to the latest firmware and dashboard and I have manage to find several people who are having these same problems and they all started after the most recent firmware upgrade.

As soon as I get all the data off, I will reset the drobo, reformat the disk pack and do some testing. If it continues, I will downgrade the firmware and do some more testing.

Any thoughts and/or suggestions?
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09-04-2014, 05:45 PM
Post: #5
RE: Drobo powers itself off after a few minutes of operation
(09-03-2014 12:23 AM)picho Wrote:  Just to update you on how things are with me, I have actually tried 4 different power supplies and all of them work with no issues, so I can safely tell you that this is not a power related issue.

I can also confirm that all my data is safe and I started the process of getting the data out, but with 14TB stored, it’s going to take a while, specially with the fact that I can only transfer around 120 GB per session, until the Drobo shuts off, but the thing is that if I shut it down from the dashboard, I can immediately transfer another 120GB. So what I have been doing for the last three days is transfer 120GB, shut off the Drobo (from the dashboard) and transfer another 120GB and so on. It has taken forever, but I have not had a shutdown if I do this. If I get busy or forget, the drobo disconnects and shuts down.

As I unplug it from power, all the lights in front stay on (see attached photo) the hard drive light turn orange and stay like that and the back green button blinks like crazy, until I manually shut it off with the power button on the back and reconnect the drobo to power, then I start this dance all over again. Thunderbolt pass-thru never stops working by the way.

Based on all of this and all the testing I have done these last couple of days, I can safely say that this is not a hardware issue, but a firmware one. All this started happening as soon as I updated to the latest firmware and dashboard and I have manage to find several people who are having these same problems and they all started after the most recent firmware upgrade.

As soon as I get all the data off, I will reset the drobo, reformat the disk pack and do some testing. If it continues, I will downgrade the firmware and do some more testing.

Any thoughts and/or suggestions?

Hi Picho -

At this point I think it would be beneficial to log a support case with us and we can review the logs to start off.

Here is the link to create a case: https://myproducts.drobo.com/signup
Let us know how it works out and let me know if you have any further questions.
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09-04-2014, 06:04 PM
Post: #6
RE: Drobo powers itself off after a few minutes of operation
Picho, I've got a case logged with Drobo and tried the process they recommended to me which was flush all the slots/drives and re-apply the firmware manually to see if this helped. It did work for approx 2 hours but then the drive shutdown automatically again, so this fix didn't work. Waiting for a response from the Support but I recommend you logging a call too so they know it's happening to more people.

Love my Drobo but this is a little annoying and having 9TB that cannot access all the time.
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09-04-2014, 07:39 PM
Post: #7
RE: Drobo powers itself off after a few minutes of operation
same issue hier!

sorry for my bad english, it is not my native language. my drobo 5d is connected via thunderbolt to my imac. at first everything was fine, i made a few copy-sessions from other devices to my drobo. then, during a copy-session, the drobo powers itself off, and immediately restart self, that happens 5 or 6 times in a few hours! so, i try to connect my drobo via usb 3.0 to my imac. but the same fu**ing game. one difference, connected via thunderbolt, the drobo restarts always self. but connected via usb 3.0, the drobo shuts off, and remain powerless. even you push the start-button on the back, nothing happens. only when you disconnect the power supply for a while from the mains voltage, the drobo starts up after you push the start-button! that happens 3 times via usb 3.0 !

the data integrity is likely not in question. but so, the hole device is near useless.
imac late 2012, macosc 10.9.4, drobo 5d, msata accelerator 128 gb, wd-red drives, dashboard 2.6.2, firmware 3.1.1

please drobo, this is a very serious issue, help us.
greetings from switzerland
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09-13-2014, 05:59 AM
Post: #8
RE: Drobo powers itself off after a few minutes of operation
Another user with exactly the same problem. Extremely frustrating. Hopefully this gets fixed soon. If anyone finds a solution - please post to this thread.
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09-16-2014, 01:49 PM
Post: #9
RE: Drobo powers itself off after a few minutes of operation
I am also having this exact problem as described here.

I have my one month old Drobo 5D that has been doing this thing, powering itself off after a few minutes.
Today I bought a brand new Drobo 5D, so new power supply, new cords, etc.
Unfortunately I updated the firmware before I read this thread, so it has the newest 3.1.1 also. I moved my stack of disks into the new 5D, and it is doing exactly the same thing.
I tried both Drobo 5Ds on two different computers (Macbook Pro and an iMac).
I tried both Thunderbolt (two different cables, one of them also purchased brand new) and a brand new USB 3.0 cable (from today's new 5D) and a USB 2.0 cable.
All have exactly the same results.

Start up the Drobo 5D.
Runs fine, and all data appears to be fine. Start working, and then a few minutes later the Drobo 5D just shuts off.
Trying to restart it, this is no response. No lights, no movement, nothing. Unplug for a while, then replug and restart, and everything starts fine, except that during the early part of the Drobo boot, the green lights on the right side do not come on. The drive is working, but the right side HD lights are dark.
When I try the Tools>Blink Lights command, they blink normally. Then when you end that command, they go off.
Eventually, when it appears that the Drobo has gone through some kind of long process (the bottom right little light has been blinking to the rhythm like data reads/writes) then the green HD lights come on.
Then after a few minutes, it shuts off again.

I am working on several deadlines, its my busy season, and this is killing me.
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09-16-2014, 04:40 PM
Post: #10
Smile RE: Drobo powers itself off after a few minutes of operation
POSSIBLE SOLUTION:

To recap, my Drobo 5Ds (both the one month old one and the brand new one with the same data disks) would run and be recognized by the Drobo Dashboard if there were no disks in it, but when I put my five disks back in, it would act like before, going to sleep in a minute or two.
Then I did this:
With the 5D running with no disk in it, looking at it in Drobo Dashboard, I pushed my five disks in slowly, one at a time (counting three seconds in between). This feels very risky, but this time the Drobo started seeing them one at a time, gave me the notice "Too many drives have been removed. Put back the drive".
Then it changed from all five red, to started green and yellow blinking. This for two or three minutes. Meanwhile I am madly (and successfully) copying off my urgent data to my local HD. Then it switched to top four green, bottom one red (but there was a drive in it), then finally switched back to all five flashing green and yellow, and gave me the notification "Drobo data protection is progress, please do not remove any drives".
Its been running now for over an hour, still green and yellow flashing, still able to access my data.
I think that putting the partial set of disks in forced the Drobo into data protection mode, and it is rewriting whatever was amiss.
So far, so good. If someone else tries this, please let us know if it works for you. (Your mileage may vary.)
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