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Dead D5 - Printable Version

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Dead D5 - graemezee - 07-16-2016 09:54 AM

Hi My Drobo D5 Unmounted itself and switched it self off Nothing i could would make it turn back on unfortunately it was a couple of months out of warranty so i quickly Purchases a new D5 and transferred my discs successfully to the new D5 Although i was only out of action for less than 24 Hours (which is the most important thing to me and the fact i did not have to recover all my work from my backups)

I am now stuck With what would seem to be a dead Drobo D5 obviously a lot of cash just to bin is there a cost effective solution to seeing if it can be repaired or is it just a case of binning £540 tin box appreciate any thoughts

RE: Dead D5 - Paul - 07-18-2016 07:56 AM

hi graemezee,
its good that there is a migration process for diskpacks, though if you got a new 5d, you should be able to swap it for a working model. (it may add to a bit more downtime though in terms of not being able to access your files until up and running again)

i guess the only bad thing would be if your 2nd 5d was a 2nd hand but you might be able try contacting the seller or the shop to see abotu a replacement?
btw just as a thought... has your 2nd drobo been using the same power plug socket as the 1st one... if so, there might be some kind of surge spike there... i had to put surge protectors on various sockets here but they were fairly cheap.

RE: Dead D5 - rdo2 - 07-23-2016 10:40 AM

I would contact Drobo support and see if there's a way to replace the dead 5D for less than the price of a new one. If you could, for example, purchase DroboCare and then get it replaced, that might give you something. I don't know if the DroboCare contract can be transferred with a sale, but I would confidently buy such a unit if it were sold for, say, 2/3 the price of a new one.
Alternatively, you could make this a little project. You'll post details to the forum, we'll tell you it's probably the power supply, you'll open the case and poke around with a multimeter and we'll discuss part numbers and see whether this is an electrical problem (with power supply or such) or an electronic problem (maybe a capacitor popped on the mainboard).
I believe that few problems cannot be solved with some duct tape, WD-40, and instructions from Paul. =)

RE: Dead D5 - graemezee - 07-23-2016 12:05 PM

Think I will ask an IT specialist if he can look at it first my skills with hardware are not so good i can be a little heavy handed will let you know how i get on

RE: Dead D5 - Paul - 07-28-2016 11:30 AM

(hehe speaking of wd40 i was planning on using some on a door hinge later on too) Smile

RE: Dead D5 - danielemolineris - 11-09-2016 09:56 AM

Hi graemezee, I am in your same situation. My 5D is dead this morning and I will buy a new one. Can you confirm the success of migration? My fear is putting the 5 drives in the new one, because if it works I will find all the data in the new one, but if something doesn't work the new drobo will format the drives.

Thank you

RE: Dead D5 - Paul - 11-09-2016 04:43 PM

hi daniele am just linking to your newest post here:

RE: Dead D5 - wfiveash - 11-11-2016 02:31 PM

I had a 5D stop working (would not power on) about two years after I bought it. I contacted Drobo support and I was able to exchange the 5D (with all drives and SSD pulled out) for a new 5D. I put all my drives back in (in the same slots they had been in) along with the MSATA SSD in the cache slot and initially all the drives were seen as good but the MSATA SSD was not active so I pulled the SSD. Shortly after that one of my drives was listed as bad and needed replacement. I pulled the faulty drive and replaced it with a new one and all is good now. I'm happy that I did not lose any data however this experience has me wondering about 5D reliability. If this unit dies like the first one and I can not get a free replacement I will not be happy. What is the point of filesystem redundancy when the entire unit can stop functioning (without warning BTW)?

RE: Dead D5 - Paul - 11-14-2016 04:21 PM

(just linking to your other thread wfiveash)